The University of Texas at Austin

ITS Help and Service Desk

Contact the ITS Help Desk

There are a number of ways to contact us:

  • View our Help & Support pages.
  • Call 512-475-9400 to contact the ITS Help Desk.
  • Chat (not available at this time).
  • Service desk in the lobby of the Flawn Academic Center.
  • For all services, you will need to provide your UT EID or a departmental account number.

    Online Help Request Form

    For questions that do not require immediate assistance, you may also use this form to contact the ITS Help Desk by e-mail. For most questions, you will receive a response by the end of the next business day. Some questions may take longer to resolve. If you have a problem that requires immediate attention, call the ITS Help Desk at 512-475-9400.

    The ITS Help Desk CANNOT reset UT EID passwords using e-mail. You must either call us at 512-475-9400 or visit us in person in the Flawn Academic Center (FAC) lobby.

    An asterisk (*) denotes required fields.

    Forgot your UT EID?

    Asset tag example

    Note: Information you supply in the form above is transferred using a secure (https:) connection. You will receive a confirmation email.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!