The University of Texas at Austin

ITS Help and Service Desk


The ITS Help and Service Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating
IT @ UT.


Submit a Help Request Online

Hours and Location

Phone and Email Support

  • Monday through Thursday, 8 am to 10 pm

  • Friday, 8 am to 6 pm

  • Weekends, 12 - 5 pm

Service Desk


  • Support any ITS service that is on personal or University owned computer or device.
  • Will escalate tickets to desktop support or UT Business office to fulfill customer requests.
  • Assist with EID policy, creations, merges and password resets.
  • Provide assistance with getting University affiliates connected to the ‘utexas’ network, as well as walking guests through their WiFi (wireless network) options.
  • Assist customers with email services (UTmail, AEMS and Office365) as well as assisting with configuration on desktop, mobile and tablet devices.
  • Can suggest anti-virus software, but not install or assist with virus removal.
  • Can provide general advice on updating operating systems, checking available hard drive space or general computing needs, but not hardware support.
  • (Service Desk) Check out tables to student organizations, act as a drop-off/pick-up location for lost and found items and provide media destruction for certain University devices. Media destruction available for faculty and staff only.
  • (Service Desk) Perform Toopher (Two Factor Authentication) resets (when presented with a current, government issued photo ID).


Consulting with the ITS Help and Service Desk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!