The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Managed IT Support

Overview

MITS support phone number: 512-475-9406‚Äč

MITS Team will join Academic Technology Support

A core component of the vision shared by President Fenves is to improve the efficiency and effectiveness of administrative support at UT Austin. The combining of desktop support and systems management teams is an opportunity for both teams to share and implement best practices resulting in enhanced offerings for customers and new career growth opportunities for employees.

See the Joining ATS tab for details.

Managed IT Support (MITS) provides colleges, schools and departmental units with customer-focused information technology resources and support. Friendly, knowledgeable staff who understand your technical environment work with you to meet your business needs.

By implementing an efficient, cost-contained approach to fully managed IT support, this team of experts can use a variety of tools and approaches to deploy applications, updates and patches, detect problems and troubleshoot computer issues. We also deploy new hardware, facilitate computer life-cycle and inventory control, and provide support for individuals and the applications they use.

Features

  • Predictable, cost-contained approach to fully managing desktop support requirements.
  • Implementation of mandated UT security policies.
  • Centralized security management, tracking, performance monitoring and reporting.
  • Providing remote and onsite support, repair and problem resolution for the customer.
  • License cost waive for desktop backup software.
  • Coordinating with other ITS Departments as needed.

Cost

See the pricing page for details.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!