The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Rate Review Process Update

March 11, 2011

Information Technology Services (ITS) is working with the University Controller’s Office to conduct rate reviews for ITS services and vet any proposed adjustments through the IT governance committees.

The current status of this rate review process is:


Printing Services

  • Current: 6 cents, single-sided, B&W; 50 cents, single-sided, color
  • Previous: 9 cents, single-sided, B&W; 80 cents, single-sided, color

Resnet: Residence Hall Network

  • Current: 5 GB included in room rate
  • Previous: 4 GB $180 per year

Data Center Co-location Services

  • Current: Based on device power capacity - [Device Power Capacity (Watts) x .75] x $1.70
  • Previous: No consistent rate

Virtual Servers

  • Current: $300/year
  • Previous: $700+/year

Rates Eliminated:

  • MySQL
  • Microsoft SQL Server

Rate Review in Process:

  • Managed Desktop and Laptop Support
  • ID Center
  • Labor Rates for Telephone Service; Building Security System Services; Cabling; Demolition of Existing Cabling; Construction engineering, design and planning
  • Next Rates to Review:

    • Contract Software and Web Development
    • Computer and Printer Repair
    • Managed Server Support

    Other Rates of Interest:

    • Data Storage rates will be refreshed this summer to reflect the new massive data storage procurement
    • Telephone rates will be reviewed in Fiscal Year 2011/2012

    The rate review experts in the Chief Financial Officer's portfolio will continue to work with ITS to complete this process.

    See Also:

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!