The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

User Services Becomes Customer Support Services

September 6, 2013

Effective September 1, 2013, the Information Technology Services (ITS) team formerly known as "User Services" has been renamed "Customer Support Services."

This change represents the renewed commitment to improve the ITS customer experience. The new moniker reflects a thoughtful realignment of existing resources to strengthen customer support, training, and managing projects. It is exciting to begin this new academic year with this commitment to providing a higher quality customer experience by building on the team's skills, experience, engagement, and enthusiasm.

In addition, the names of two of the groups in Customer Support Services were updated to be more descriptive of the services offered. Please feel free to contact members of the management team within ITS Customer Support Services, if you need assistance, have suggestions, or questions:

You can also contact Sandra Germenis, ITS Customer Support Services Director, if you have any questions or comments.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!