The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

Office 365

Project: Austin Exchange Messaging Service (AEMS) migration to Office 365

6/8/2015 - Phase 2 migrations for Office 365 have been successfully completed! This phase included large scale mailbox migrations during April and May for areas such as the College of Communication, Athletics, the College of Liberal Arts, and the Offices of Development and Admissions. Both the mailbox migration failure rate and our migration issues rate were far below the targets of 5% and 15% respectively. The site champions from the migrating Colleges, Schools, and Units (CSUs), along with the dedicated Office 365 team, consisting of members from the UT Service Desk, MITS, ATS, and ITS Systems, put in countless hours planning and preparing for the Office 365 2015 migrations. Their hard work was rewarded with very successful migrations this spring!

Now that spring migrations have concluded, the Office 365 team is moving on to additional project related tasks. Firstly, we are assisting several CSUs in moving from email servers they manage into Office 365. Secondly, we are performing a few on premise AEMS to Office 365 mailbox migrations for non-Academic units. Lastly, ad hoc mailbox migrations, which resumed on May 18th, may be requested via the UT Service Desk and will be considered on a case by case basis dependent upon business needs. If you are a technical representative of a College, School, or Unit and are interested in learning more about migrating to Office 365 please contact the Office365 project manager Sabina Winters.

Ongoing Updates: Office 365 Migration

Calendaring and Email Strategy Recommendation Summary

email and calendar

After almost a year of research, interviews, surveys and deliberation, the Architecture and Infrastructure Committee (AIC) approved the email and calendaring strategy recommended by the AIC subcommittee, to pursue a strategy of a single cloud-based platform for email and calendaring for business class users across the University of Texas at Austin, in order to deliver the functional requirements desired and needed by those users. Their recommendations and campus community feedback is available in the following documents:

Executive summary

The University of Texas has signed a contract with Microsoft which includes the option to use Microsoft’s Office 365 services. Office 365 includes Exchange Online, a Microsoft hosted email, calendaring and contact management service that may be accessed from a user’s PC, phone or web browser.

Austin Exchange Messaging Service (AEMS) is UT Austin’s Microsoft Exchange environment hosted on-campus. Due to the AEMS infrastructure updates and refreshes needed in FY13-14, having Microsoft host UT Austin’s Exchange services will result in a cost benefit. Improved features include built-in upgrades, continuous backups, enterprise-class spam and virus filtering, reliability, and availability.

It has been determined that Office 365 meets all university standards for security, accessibility and legal requirements.


Office 365 includes Exchange Online which has the same email, calendar and contacts features as our current on premise hosted Exchange service. The default mailbox size limit has been increased to 25GB.


Our goal is to migrate the entire campus to Office 365 as seamlessly as possible. A thorough test plan has been crafted to ensure functionality is in place as expected. The migration plan will move affiliated groups together to limit the amount of disruption. Our communication plan is structured and well thought out to ensure information is disseminated to users in a timely manner.


Our early adopters consist of a small group of TSC’s and the ITS department migrating on May 13. The campus wide migration will start the first week of June 2013.


Please refer to this site for FAQs:

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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!