The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Two Factor Authentication


The university has implemented a two factor authentication system to provide an additional level of security when using sensitive online services. Currently, the university is transitioning from a tool called Toopher to a tool called Duo, which provides a user-friendly and secure two factor authentication solution. With two factor authentication, the regular UT EID login process is enhanced with an additional authentication step.

Important: Do not delete your Toopher pairing or the Toopher smartphone app before Toopher is formally retired since you will still need Toopher to access services while the transition to Duo is in progress.


  • Enhances the security of your personal information held within university systems (for example, paycheck bank routing information) by combating password fraud.
  • Compatible with iOS, Android, Blackberry, Windows, Blackberry, and other mobile devices, eliminating the need for a separate one time password key fob or other device.


Phase 1: Beginning March 14, 2016, access to the campus VPN (virtual private network) will require two-factor authentication via Duo. Current VPN users will receive instructions via email on how to set up and use their Duo account with the VPN.

Phase 2: In May 2016, access to the My Paycheck Profile, W-2 download, non-payroll bank routing information, and Emergency Loan applications will transition from Toopher to Duo.

Phase 3: In July 2016, Toopher will be retired from use on campus.


The two factor authentication service is available at no cost to faculty, staff, and students.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!