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Inquiries, Complaints and Commendations

If you have questions about any specific action taken by UTPD, or about how we operated, or if you have a recommendation for improvement, UTPD is committed to providing the highest quality of police service to the university community. In order to be responsive to community needs, it is necessary to have citizen input.

A survey is also availble to rate our quality of service.

Comments may be taken by phone at 512-471-4441, by the following form, or in writing. Written comments should be sent to:

Chief of Police
University of Texas at Austin
Police Department
2201 Robert Dedman Drive
Austin, TX 78705

Making an Inquiry or Complaint

Please be prepared to provide the date, time and location of the event; the names of The University of Texas at Austin Police employees involved (if known); and the name, address and telephone number of any possible witnesses.

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Without sufficient contact information it will not be possible to process your comments.

Investigation Procedure

If your inquiry or complaint appears to be based on a misunderstanding or a lack of knowledge of acceptable or desired conduct, procedures, or practices, the employee may offer an explanation. If you are not satisfied with their explanation, you may insist on speaking with the employee's Supervisor.

Once your inquiry or complaint is received, it will be thoroughly investigated by a person designated by the Chief of Police. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records, and interviews with all parties and witnesses. A simple inquiry might take only a day to complete, while a complex complaint might take two or three months to investigate and review.

If the Investigator determines that an employee violated department policies or procedures, appropriate corrective action is taken.

The Chief of Police will review the complaint and findings. This review is to assure that the investigation was handled thoroughly and objectively. The Chief's review will also include looking for ways to improve policies, procedures and training.

Findings

You will receive written notification of the Investigator's findings. There are four possible findings:

Sustained
The allegation made in the complaint is supported by sufficient evidence.
Not Sustained
There is insufficient evidence to prove or disproved the allegation made in the complaint.
Unfounded
The investigation shows that the allegation is false, not factual.
Exonerated
The investigation shows that the alleged incident did occur, but was justified, lawful and proper under the circumstances.

A report of complaints is available for previous years.

Questions and Answers

What happens to an employee if he or she is found to have acted improperly?

Some instances require disciplinary action such as reprimand, suspension, or even termination. Sometimes training is appropriate. If a crime has been alleged, the County or District Attorney will determine if criminal charges should be filed.

Do I have any guarantee that I will be satisfied?

Although we cannot guarantee that you will be satisfied, we do guarantee that your inquiry will be investigated thoroughly. You will be allowed to discuss the results with the Chief of Police or designee.

Commending Exceptional Performance

The best way to commend the actions of a UTPD employee is to write a brief letter describing the incident and the actions you think were exceptional. Information such as the date, time and location will help identify the employee if you do not know his or her name. If you choose not to write, you may ask to speak with the individual's supervisor and make a verbal commendation.

Commendations received by the Chief of Police are forwarded to the employee with a copy placed in his or her personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we are doing a good job.