The Reservations Office Event Host’s primary responsibility is to assist in coordinating and ensuring the successful execution of events in the Student Activity Center (SAC). This individual is integral in communicating with the event sponsors throughout all stages of the event planning process. Candidates for this position should possess excellent communication skills, strong attention to detail and a passion for exceptional customer service. They will need to adapt well to change and maintain their composure in a customer service role. They should be capable of handling a wide range of personalities and be able to manage conflict while remaining professional. Additionally, Event Hosts promote the SAC and its services and opportunities to the campus community. As such, this individual must be upbeat, approachable, and enjoy interacting with various types of populations.
Duties and Responsibilities
• Assist in planning and programming events held in the Student Activity Center.
• Provide building and event space tours to potential clients (student organizations and University departments) and be well versed in the amenities and services offered by the SAC.
• Provide support to clients as they schedule reservations through the University Unions Online Reservations System and answer questions as they arise.
• Communicate with event organizers and outside vendors to assist in coordinating their events.
• Perform administrative tasks such as scheduling and data entry.
• Support on-site events by checking in with clients and assisting with load in and load out.
• Communicate event needs with other SAC departments including housekeeping, audio/visual, building safety and security, and maintenance.
• Work on special projects to enhance the operations of the Reservations Office.
• Assist in other areas of the SAC when called upon by other departments.
• Maintain thorough knowledge of The University of Texas Institutional Rules and SAC Building Policies and Procedures.
• Use a variety of software packages, including word processing, Outlook, Photoshop, event scheduling software (Events Management System [EMS]), PowerPoint, etc.